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Project Brief:

Zing fosters an engaging community focused on efficient repairs that ignite creativity and promote environmental responsibility.

Project Focus: 

Future Conceptualization & Strategic Branding Innovation 


14 weeks project

Zing Team

Grace Cai
Industrial Designer

Sunning Wang
Product Designer
UX Designer


ZING is an engaging community system that provides people with efficient repair services that inspire creativity and encourage environmental responsibility.

We are living in a world with...

Rapid product upgrading

Increased consumer product waste

High non-repairability of the product

Rapid technological advances and the relentless pursuit of trendy products have resulted in increased waste, exacerbated by planned obsolescence, which hinders product longevity and sustainability.


Repair is often seen as challenging. Having access to the necessary resources is crucial. Doubts about self-service repair persist without reliable platforms or essential parts.

What if a dynamic community platform allowed efficient and effective product repairs while serving as a wellspring of creative inspiration? Engaging in the process, individuals will find fulfillment and satisfaction.



How can we help consumers improve their repair experience?

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What will the future of consumer product repair look like?


How can we demonstrate social responsibility in future sustainable development?

We aim to elevate repair resources' effectiveness, efficiency, and accessibility, simplifying customer repair processes. We provide an engaging community system that offers efficient repair services, sparking creativity and fostering environmental responsibility.

Design for the inclusive community 

Teenagers to seniors (13-65+)

​​For those seeking: clear repair instructions, reliable platform, shared experiences, expert advice, accessible tools and parts.

Brand attributes

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Accessible Experience

Environmentally Responsible

Inspiring Creativity

Intelligent Collaboration

Engaging Community

ZING is dedicated to refining repair resources for seamless, efficient solutions.

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Independent self-workspace, assisting users to solve problems efficiently and quickly.

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A private repair space with all you need

Zing Pods, strategically located in cities across various locations, are exclusive repair stations equipped with an intelligent system. 

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Effortless Empowerment

The innovative setup empowers users to easily and efficiently repair items, eliminating unnecessary complexities from the process.

Locker & 3D Printer

Smart Workstation

Tools & Parts
Recycling Bucket

Small but fully equipped

The ZING Pod comprises three main modules: a storage area for users' items, a convenient, enveloping work table for repair operations, and dedicated spaces for renting repair tools and recycling waste products.

Navigating the ZING Pod Realm

1. Discovering

1. Discovering

A dynamic virtual workstation with the exclusive MR Goggle

The ZING Pod's system enhances the user's repair experience through intuitive touch panels and sleek interfaces that visualize crucial information. This streamlined approach simplifies the repair process and adds a visually appealing element.

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An efficient technology of smart scanning

Simply place the damaged product on the table, and let the system take care of the rest. The ZING Pod's repair system employs an efficient troubleshooting method, thoroughly detecting the user's damaged product by scanning its built-in chip. This seamless process enables consumers to access all traceable information needed for troubleshooting swiftly and ensures an effective and hassle-free resolution without any complex user operations.

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Fully understand product information to facilitate follow-up and longer-term maintenance

Displayed on a holographic projection in front of users, product information is readily accessible. This transparency ensures easy access to crucial details for both immediate repairs and future use, encompassing product repairability, background information, and internally related parts data.


Micro-robots efficiently and accurately detect issues

ZING employs micro-robots to comprehensively detect damaged products, precisely identifying the broken parts by accessing the internal components. This allows for thorough scanning and detection of both evident issues and subtle intricacies, ensuring no detail is overlooked.

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Design generated with the assistance of AI technology

The system provides real-time detection updates, visually highlighting specific damaged sections for potential further repair planning.

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3. Repairing 

Elaborate MR visual guidance builds up an easier repair process

ZING's AI voice system, complemented by explicit visual cues, empowers users to understand repair steps intuitively. It offers continuous, step-by-step guidance during the repair process, allowing users to seek assistance anytime. 


Spare yourself the hassle of choosing and buying trivial parts

The pod offers a range of convenient repair tools available for direct rental by users. After diagnosing the issue, a tailored fixing plan and the necessary parts are recommended to minimize the user's repair costs.


Furthermore, users can conveniently access product information when choosing their repair tools.

An economical approach to prolong the lifespan of damaged items

The Pod offers a 3D printing parts service, allowing users to place orders for their desired designs and quantities anytime. Additionally, customization options are available to cater to specific preferences.

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4. Recycle

Create new stories for discarded items

ZING Pod transforms unused and older products, extracting more value from them. By recycling and reprocessing, these items are granted a second life and made available to interested consumers.

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We're more than just a service - an engaging community fostering creativity, environmental stewardship, and building a more responsible and interconnected community.

Zing Café - another integral aspect of our community.


An open social space for users to better understand the significance of repair and help them solve repair problems more profoundly.


Welcome to the new world of repair

Here, consumers can discuss repair techniques, share their fixing experiences, and explore various topics related to product restoration.

Share your concerns; we're here to help fix any product issue

Consumers have the opportunity for one-on-one consultations with our skilled repair experts in the café, addressing their product-fixing concerns. This service caters mainly to elderly individuals in search of tailored solutions for their cherished older items.


Select and customize your "new" story

The items reclaimed in Zing Pod are reprocessed and displayed for sale in this area. Customers can purchase their preferred products or customize unique designs.

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Creative repair workshops

The Zing Café is dedicated to actively promoting sustainable practices within the community. We engage and educate interested consumers through regularly organized themed workshops on item repairs, fostering a culture of repair and sustainability. Attendees not only acquire valuable repair knowledge but also have the opportunity to socialize and form meaningful connections. They can learn, share, and communicate with others, getting more inspiring ideas from here. 


With Zing, you'll experience accessibility, responsibility, and a space for collaboration. Together, we're transforming the repair landscape and nurturing a sustainable future for all. 

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